Chatty vs Aidbase
Aidbase calls itself an AI-powered support ecosystem for SaaS startups: a chatbot, ticket forms, an email inbox and a knowledge base in one self-serve suite. It is the closest to who Chatty is for. Where they differ: Chatty runs a separate agent inside your app that knows who is asking, lets your team work from Claude or ChatGPT, and shows the trace and cost of every answer.
Choose Aidbase if
- You want a unified email inbox and ticket forms today.
- You want the bot to learn from your past tickets.
- You want Discord, WhatsApp, Messenger or Zapier integrations.
- You want your data stored in the EU.
Choose Chatty if
- You want an agent inside your app that knows who is asking, their plan and the page they are on.
- You want your team to work the help desk from Claude or ChatGPT through MCP.
- You want to see every answer’s sources, steps and cost.
Side by side
| Topic | Aidbase | Chatty |
|---|---|---|
| What it is | “AI-powered support for your SaaS startup”: a chatbot, ticket forms, an email inbox, FAQ and knowledge base. | An AI help desk: a website agent and an in-app agent in front of a built-in board, for SaaS teams and solo builders. |
| What it learns from | Your website, PDFs and videos; it also learns from your previous tickets. | Websites and sitemaps; PDF, Word, Markdown, text, CSV, HTML and image files; YouTube videos, playlists and channels; written answers. Websites are re-read on a schedule that depends on the plan. |
| Sources in answers | Shows the knowledge used in each reply; you can correct or exclude it. | Yes. Every answer numbers its sources and links to them. |
| When it cannot answer | Built-in ticketing: ticket forms, AI-assisted ticket handling and a unified email inbox. The chatbot can open tickets. | Says it does not know instead of guessing, then offers to pass it on. A ticket lands on the built-in board with the conversation, the person and the page attached. |
| Inside your app | Not stated on the pages we read. | A second agent inside your app. Your backend signs a short-lived token with the person’s name, plan and role, so every conversation and ticket says who asked, and from which page. |
| Actions on your systems | Not stated; webhooks, an API and SDKs. | Built-in tools only: search your knowledge, capture a lead, open a ticket, hand over. Calling your own systems is on the roadmap. |
| From Claude or ChatGPT (MCP) | Not stated on the pages we read. | Yes. An MCP server lets your team work the help desk from Claude, ChatGPT and editors that support MCP. |
| Models | OpenAI-powered, no models named. Bring your own OpenAI key for unlimited messages. | Models included in your plan, paid from its credits. |
| Teams | 5, 25 or 100 team members by plan; support personas. | Organisations with Owner, Admin, Responder and Member roles, workspaces, groups and an audit log. |
| Channels | Website embed (script, npm, React), hosted page and email inbox; integrations include Discord, WhatsApp, Slack, Messenger and Zapier. | A website widget and an in-app widget. Slack and email are on the roadmap. |
| Analytics | Knowledge gaps and the knowledge used in each reply; little else stated. | Knowledge gaps, every conversation with its full trace, and the cost of each answer and each agent. |
| Compliance | GDPR; data stored in the EU. | Tenant isolation, role-based access, audit logging, encrypted secrets, public/internal knowledge boundaries and rate limiting are built and tested. Chatty does not currently claim SOC 2, HIPAA or regional data residency; GDPR and POPIA documentation, retention and deletion workflows, and an independent security assessment are part of the compliance programme. |
Pricing AidbaseNo free plan. 7-day trial. Standard€29per month Pro€39per month Expert€199per month ChattyAnnual billing is available. Credits cover the models included in the plan; prices were checked on the comparison date. Trial$07 days50 credits Founder$29per month3,400 credits Pro$99per month17,000 credits Team$349per month68,000 credits Figures are a visual summary of the pricing text above. Prices may change; check each vendor before buying. | ||
Aidbase's column was read from aidbase.ai on 27 October 2026. "Not stated" means the page did not say, not that it is missing. Chatty's prices are its own plans on that date. Products change quickly, so check their site before you decide. Something wrong? Write to [email protected] and we'll correct it.
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