The prices, plan limits and included credits on this page come directly from Chatty. Monthly and yearly prices are shown when available. If a price has not been published yet, the plan says “Price unavailable”. Any free trial shows its duration on its card.
What is a credit?
Credits pay for the AI models included in your plan. Each answer uses credits according to the model and how much it reads and writes, so a heavier model uses more. The console shows the credits behind every answer.
How many answers is that?
A typical answer on a small site uses about 1.7 credits, so 3,400 credits is roughly 2,000 answers a month. A large knowledge base makes each answer cost more, and a short one costs less. Replies from your team, and conversations Chatty hands over without answering, use no credits. The console shows how many are left.
What is a seat?
A seat is one person who can sign in to your organisation: an owner, admin, responder or member. Invitations that have not been accepted yet count too. Your customers and website visitors are never seats, and there is no limit on how many people can chat with Chatty.
How many websites or apps can I use it on?
As many as you like. Each chat window is a channel, and a plan does not limit how many you add. A workspace keeps one brand or product’s knowledge, chat windows and tickets apart from another’s, and the number of workspaces depends on your plan.
Can I connect Claude or ChatGPT?
Yes, on every plan. An MCP connection lets your own AI assistant search your knowledge and work your tickets as you, with your role, and you can disconnect it at any time. The assistant does its own thinking, so it does not use your answer credits.
What do the knowledge and file numbers mean?
Knowledge is the amount of text Chatty can read and search, taken from your pages, documents and videos: about 340 pages for every megabyte. Files kept is the space for the original uploads, so you can download them again. Largest file is the biggest single upload. They are three separate limits.
What happens when the credits run out?
Chatty stops answering, politely, with a message you choose, and offers to pass questions to your team. There are no surprise charges and no top-ups: upgrade your plan or wait for next month’s credits.
Is it billed per person?
No. A plan belongs to the organisation, and the number of people who can sign in (seats) is a limit of the plan. Only the organisation’s Owners can change the plan or its billing.
How do I pay?
Choose a paid plan and billing cycle in your Chatty console, then complete payment through PayPal.
Can I get a refund?
No. You can cancel at any time and the plan simply does not renew, but payments already made are not refunded. That is what the free trial is for: try Chatty on your own content before you pay. A request is reviewed at our discretion and, if approved, is reduced by the cost of the AI used. Read the refund policy.
Put Chatty to work.
Give your customers a helpful first answer. Create your account and introduce Chatty to your business.
