Refund Policy

No refunds, and a free trial to try first

We do not refund payments that have been made. That is why every organisation can start with a free trial: use Chatty on your own content, see how it answers your customers, and only then decide whether to pay.

You can cancel at any time

Cancelling stops the plan from renewing. It stays active until the end of the period you have already paid for, and you will not be charged again. An Owner of the organisation cancels from Billing in Chatty.

Asking for a refund

A refund is never owed. If you believe there are exceptional reasons for one, you can ask: write to [email protected] from the email address you sign in with, naming the organisation and the payment. We review each request, and whether to approve it is entirely at our discretion.

If we do approve a refund, it is the amount paid for the period less the cost of the AI models your organisation has used in that period, worked out from the credits used. Credits already used cannot be given back, and we do not approve requests made after a plan has been used for most of its period.

A refund, where approved, goes back through PayPal to the account or card that paid, and the plan then ends.

Your data

When a plan ends, the organisation's data stays until you delete it, under our privacy policy.

Questions

Write to [email protected].