Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of Chatty: this website, the Chatty application, its widgets, its API and its MCP server (together, the "Service"), operated by Coolsoftware Web Solutions ("we", "us", "our").

By using the Service you agree to these Terms. If you do not agree, do not use the Service.

The Service

Chatty lets an organisation put an AI assistant, also called Chatty, on its website and in its application. It answers questions from content the organisation provides, and handles what it cannot answer as tickets for the organisation's team.

Answers are written by AI models. They can be incomplete or wrong, even when they cite a source. You are responsible for the content Chatty learns from, for checking that Chatty behaves as you intend, and for what you tell your own customers about it.

Accounts and organisations

You sign in with a Microsoft or Google account, or with your email address. You must give accurate information and keep your sign-in secure. You are responsible for what happens under your account.

Work in Chatty belongs to an organisation. Its Owners decide who is invited and what each member may do, and are responsible for the organisation's plan and billing.

Plans, credits and billing

Plans are billed to the organisation in advance, monthly or yearly, and renew automatically until cancelled. Each plan includes a monthly allowance of credits that pay for the AI models included in the plan. When the credits are used up, Chatty stops answering until the next month's credits arrive or the plan is upgraded. Credits are not sold separately.

Payments are processed by PayPal. We may change prices; a change takes effect at the end of the current billing period, and we will tell you in advance so you can cancel first. If you cancel, the plan stays active until the end of the period already paid for.

Cancelling and refunds

You can cancel a plan at any time. It stays active until the end of the period already paid for and does not renew. We do not refund payments that have been made: that is what the free trial is for. A request for a refund is reviewed at our sole discretion and, if approved, is reduced by the cost of the AI used. See our refund policy.

Your content

You keep all rights to the content you add to Chatty: websites, files, videos, instructions, conversations and tickets ("Your Content"). You give us permission to store and process Your Content only to provide the Service to you.

You must have the right to use Your Content this way, including any website or video you ask Chatty to read. We never use Your Content, or your customers' messages, to train AI models.

Your customers

When your website visitors or customers talk to Chatty, you decide what is collected about them and why. For their personal data you are the controller and we process it on your behalf. You must tell them that they are talking to an AI and how their data is used, as the law where you operate requires.

Acceptable use

You agree not to:

• Use the Service for anything unlawful, or to deceive, harass or harm anyone.
• Make Chatty pretend to be a person, or to be someone it is not.
• Add content you have no right to use, or ask Chatty to read websites in breach of their terms.
• Try to reach other organisations' data, or to get around limits, credits or security controls.
• Interfere with the Service or overload it, including through the widgets, the API or the MCP server.
• Resell the Service without our written agreement.

Intellectual property

The Service, apart from Your Content, belongs to Coolsoftware Web Solutions and its licensors and is protected by copyright, trademark and other laws.

Other services

The Service relies on other providers, such as AI model providers, sign-in providers and payment processors, and may link to other websites. We are not responsible for their content or practices.

Suspension and ending

We may suspend or close an account or organisation that breaks these Terms, or whose use puts the Service or others at risk. You can stop using the Service and close your organisation at any time.

Limitation of liability

To the extent the law allows, Coolsoftware Web Solutions is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, data or goodwill, arising from your use of, or inability to use, the Service, from any answer Chatty gives, or from anyone else's conduct on the Service.

Disclaimer

The Service is provided "as is" and "as available", without warranties of any kind. We do not promise that it will be uninterrupted, error-free or secure, or that any answer will be accurate.

Governing law

These Terms are governed by the laws of Ireland. If any part of them cannot be enforced, the rest still applies. Not enforcing a right is not giving it up.

Changes to these Terms

We may change these Terms. For a material change we will give at least 30 days' notice. Using the Service after the change takes effect means you accept it.

Contact

Questions about these Terms: [email protected].