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Home
See what needs you, how your customers are doing and who is on your site, at a glance.
Home is the first screen you see. It shows what needs you now and how things are going, without opening anything else.
What needs you
The Needs you panel on the right lists the conversations Chatty has handed to a person. Click one to open it in the Inbox. If the list is empty, nothing is waiting for you.
At a glance
Each box is a number you can click to go to the screen behind it:
- Open tickets: tickets that are new, open or waiting. Click to see them under Tickets.
- Needs you: conversations handed over to a person and not finished yet.
- New leads: people who left their details in the period you chose. Click to open Leads.
- Helpful / not helpful: two numbers. The first counts conversations where the customer gave a thumbs-up and nothing went wrong. The second counts conversations where the customer gave a thumbs-down, or Chatty had to hand over to a person. Many conversations get no rating, so these count only the ones that did.
- Credits left: what remains of this month's credits, out of what your plan adds each month. Click to open Plan & usage.
Use the menu at the top right to look at Today, the Last 7 days or the Last 30 days.
Credits used per day
The chart shows how many credits Chatty used each day. Switch between 7 days and Month. A sudden climb usually means more customers are chatting.
On the site now
The map shows where your visitors are right now. A dot sits on each country with someone in a chat, and the list beside it counts them. Hover over a dot to see how long each person has been there. A visitor appears once they have started a chat with Chatty.
Banners
A banner at the top tells you when something needs attention: setup is unfinished, your free trial is running out, or you have used most of this month's credits. Each banner links to where you can fix it.